Job Summary
InfoTech Solutions is seeking a high-performing Account Manager (Renewals) to manage and grow enterprise SaaS customer relationships in a fully remote environment. In this role, you will be responsible for driving subscription renewals, minimizing churn, identifying expansion opportunities, and ensuring long-term customer success across a portfolio of enterprise clients. You will act as a trusted advisor to key stakeholders, ensuring clients derive maximum value from our solutions while maintaining strong commercial outcomes for the business.
Key Responsibilities
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Own and manage the end-to-end renewal lifecycle for enterprise SaaS accounts
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Proactively engage customers ahead of contract expiration to ensure timely renewals
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Identify upsell and cross-sell opportunities within existing accounts
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Build and maintain strong relationships with key decision-makers and stakeholders
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Collaborate with Customer Success, Sales, and Support teams to ensure customer satisfaction
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Monitor account health metrics and address risks of churn proactively
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Negotiate renewal terms, pricing, and contracts in alignment with company guidelines
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Maintain accurate forecasting and pipeline reporting in CRM systems
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Deliver customer feedback insights to internal product and leadership teams
Required Skills and Qualifications
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Strong experience in SaaS account management, renewals, or customer success
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Excellent negotiation, communication, and relationship-building skills
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Ability to manage multiple enterprise accounts simultaneously
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Strong understanding of subscription-based business models
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Proficiency in CRM tools (e.g., Salesforce or similar platforms)
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Analytical mindset with the ability to interpret customer data and usage trends
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Self-motivated with strong organizational and time management abilities
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Bachelor’s degree in Business, Marketing, or related field (preferred)
Experience
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3–6 years of experience in SaaS account management, renewals, or B2B sales
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Prior experience handling enterprise-level clients is highly preferred
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Proven track record of achieving renewal targets and reducing churn
Working Hours
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Full-time remote position
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Flexible working hours aligned with US or global enterprise client time zones
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Occasional availability required for client calls outside standard working hours
Knowledge, Skills, and Abilities
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Deep understanding of SaaS subscription lifecycle and retention strategies
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Strong commercial acumen and contract negotiation expertise
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Ability to influence without direct authority
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Excellent problem-solving and conflict resolution skills
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High attention to detail in forecasting and account planning
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Ability to work independently in a fast-paced remote environment
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Strong interpersonal skills with a customer-first mindset
Benefits
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Competitive base salary with performance-based incentives
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Remote-first work culture with flexibility
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Health and wellness benefits (depending on region)
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Paid time off and holiday benefits
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Professional development and training opportunities
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Opportunity to work with global enterprise clients
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Career growth within a rapidly scaling SaaS organization
Why Join InfoTech Solutions
At InfoTech Solutions, we are building innovative SaaS solutions that empower global enterprises to operate more efficiently and effectively. You will join a collaborative, high-performance team where your contributions directly impact customer retention, revenue growth, and product evolution. We value ownership, innovation, and customer success at every level of the organization.
How to Apply
Interested candidates are encouraged to submit their updated resume along with a brief cover letter highlighting relevant SaaS renewals or account management experience. Applications can be sent via the InfoTech Solutions careers portal or emailed to the recruitment team (as specified in the job posting platform).