Job Summary

Utility Services Co is seeking a detail-oriented and results-driven Billing & Collections Officer to manage end-to-end billing operations and ensure timely collection of outstanding payments. The ideal candidate will play a critical role in maintaining healthy cash flow, minimizing overdue accounts, and delivering excellent customer service while handling billing inquiries. This position requires strong analytical skills, accuracy, and the ability to communicate effectively with customers and internal teams.

Key Responsibilities

Generate accurate and timely invoices in accordance with company policies and client agreements.
Monitor accounts receivable and follow up on outstanding payments.
Contact customers via phone, email, and written communication to resolve billing discrepancies and collect overdue balances.
Reconcile customer accounts and investigate billing issues or disputes.
Maintain up-to-date records of all billing and collection activities.
Prepare regular reports on aging accounts, collections status, and cash flow forecasts.
Collaborate with finance, sales, and customer service teams to resolve account issues.
Ensure compliance with company policies and relevant financial regulations.
Recommend improvements to billing and collection processes for efficiency.

Required Skills and Qualifications

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
Strong understanding of billing procedures and accounts receivable processes.
Proficiency in accounting software and Microsoft Office (especially Excel).
Excellent communication and negotiation skills.
High level of accuracy and attention to detail.
Ability to manage multiple tasks and meet deadlines.
Strong problem-solving and analytical abilities.

Experience

Minimum of 2–5 years of experience in billing, collections, or accounts receivable.
Experience in utility services or a similar industry is an advantage.
Proven track record of meeting collection targets and reducing overdue accounts.

Working Hours

Full-time position, typically 40–48 hours per week.
Monday to Friday, with occasional extended hours during billing cycles or month-end closing.

Knowledge, Skills, and Abilities

Knowledge of financial regulations and compliance standards.
Ability to handle sensitive financial information with confidentiality.
Strong interpersonal skills to manage customer relationships effectively.
Ability to work independently as well as part of a team.
Proficiency in data analysis and reporting tools.
Adaptability in a fast-paced work environment.

Benefits

Competitive salary package
Performance-based incentives
Health insurance and wellness programs
Paid time off and holidays
Opportunities for professional growth and development
Supportive and collaborative work environment

Why Join

At Utility Services Co, we value integrity, innovation, and teamwork. Joining our organization means being part of a dynamic team where your contributions directly impact business success. We provide opportunities to grow your career, enhance your skills, and work in an environment that encourages continuous improvement and excellence.

How to Apply

Interested candidates are invited to submit their updated resume along with a cover letter detailing their relevant experience and achievements. Applications can be sent via the company’s official careers portal or email. Only shortlisted candidates will be contacted for further evaluation.

Billing & Collections Officer

Job Description