Job Summary
InfoTech Solutions is seeking an experienced and highly motivated Customer Success Manager – Remote EdTech (UK/EU) to join our growing international team. This role is ideal for a customer-focused professional who is passionate about education technology, client relationship management, and helping institutions maximize the value of digital learning solutions.
As a Customer Success Manager, you will act as a strategic partner to educational institutions, training organizations, universities, and enterprise learning clients across the UK and Europe. You will be responsible for driving customer satisfaction, retention, adoption, and long-term account growth while ensuring customers achieve measurable outcomes through our products and services.
This is a fully remote opportunity that offers collaboration with global teams, exposure to innovative educational technologies, and the opportunity to directly influence customer success strategy.
Key Responsibilities
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Build and maintain strong relationships with assigned client accounts across the UK and European regions.
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Manage the full customer lifecycle, including onboarding, implementation support, product adoption, renewal, and expansion opportunities.
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Serve as the primary point of contact for strategic customer accounts.
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Understand customer objectives, challenges, and success metrics to deliver customized success plans.
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Conduct regular business reviews and performance discussions with stakeholders.
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Analyze customer engagement data and usage metrics to identify risks and growth opportunities.
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Collaborate with Sales, Product, Support, and Implementation teams to improve customer experiences.
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Proactively address customer concerns and ensure timely resolution of issues.
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Drive platform adoption through training sessions, webinars, and educational workshops.
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Monitor account health and develop retention strategies to reduce churn.
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Identify upselling and cross-selling opportunities aligned with customer goals.
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Gather customer feedback and provide strategic recommendations to internal product teams.
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Maintain accurate records of customer interactions in CRM systems.
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Support regional expansion strategies and contribute to customer success process improvements.
Required Skills and Qualifications
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Bachelor’s degree in Business, Education, Marketing, Communications, Technology, or a related field.
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Proven experience in Customer Success, Account Management, Client Services, or Relationship Management.
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Strong understanding of SaaS business models and subscription-based customer relationships.
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Excellent verbal and written communication skills in English.
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Strong presentation and stakeholder management abilities.
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Experience working with enterprise or institutional clients.
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Ability to manage multiple accounts in a fast-paced environment.
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Strong analytical and problem-solving skills.
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Proficiency with CRM platforms and customer success tools.
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Ability to work independently in a remote environment.
Preferred Qualifications:
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Experience in EdTech, Learning Management Systems, or digital education platforms.
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Knowledge of European education markets and customer engagement practices.
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Additional European language skills would be advantageous.
Experience
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Minimum 4–7 years of professional experience in Customer Success, Account Management, or Client Relationship roles.
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At least 2+ years of experience working within SaaS, technology, or education technology sectors.
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Experience managing mid-market or enterprise customer portfolios is highly preferred.
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Experience supporting customers across UK and European markets is an advantage.
Working Hours
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Full-Time Remote Position.
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Standard working schedule aligned with United Kingdom and European Union business hours.
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Monday to Friday.
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Flexibility may be required for customer meetings across multiple time zones.
Knowledge, Skills, and Abilities
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Strong customer-first mindset with excellent interpersonal skills.
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Ability to influence executive stakeholders and decision-makers.
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Strong commercial awareness and account growth mindset.
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Data-driven decision-making capability.
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Ability to translate technical product capabilities into business value.
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Strong conflict resolution and negotiation skills.
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Ability to work cross-functionally with distributed global teams.
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High attention to detail and organizational skills.
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Adaptability in a fast-changing technology environment.
Benefits
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Competitive salary package.
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Performance-based incentives and annual bonus opportunities.
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Fully remote working environment.
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Paid annual leave and public holiday benefits.
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Professional development and certification support.
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Access to industry-leading learning resources.
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Health and wellness support programs.
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Employee recognition and rewards initiatives.
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Career advancement opportunities within a growing global organization.
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Collaborative and inclusive work culture.
Why Join InfoTech Solutions?
At InfoTech Solutions, we are committed to transforming education through innovation and technology. By joining our team, you will have the opportunity to work with forward-thinking educators, institutions, and organizations that are shaping the future of learning.
You will be part of a supportive international team where your expertise, ideas, and leadership will directly impact customer success and business growth.
How to Apply
Interested candidates are invited to submit the following:
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Updated Resume/CV
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Cover Letter highlighting relevant Customer Success and EdTech experience
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Professional references
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Details of key customer portfolios managed
Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted for interviews.