Job Summary
Fresher Jobs Hub is seeking a dedicated and customer-focused Customer Support Executive to join a fast-growing AI company. In this role, you will be the first point of contact for customers, helping them resolve queries, understand AI-powered products, and ensure a seamless user experience. You will play a key role in maintaining high customer satisfaction while supporting innovative AI-driven solutions.
Key Responsibilities
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Respond to customer inquiries via email, chat, and support tickets in a timely and professional manner
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Assist users in understanding and navigating AI-based products and services
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Troubleshoot common issues and escalate complex problems to technical teams when required
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Maintain accurate records of customer interactions and feedback
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Provide clear and user-friendly explanations of product features
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Collaborate with internal teams to improve customer experience and product usability
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Identify recurring issues and suggest improvements to reduce support requests
Required Skills and Qualifications
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Excellent verbal and written communication skills in English
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Strong problem-solving and analytical abilities
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Basic understanding of AI tools or SaaS platforms (preferred but not mandatory)
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Ability to handle multiple customer queries efficiently
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Good interpersonal and customer-handling skills
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Familiarity with CRM tools or helpdesk systems is an advantage
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Positive attitude and willingness to learn
Experience
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Freshers are welcome to apply
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0–2 years of experience in customer support, call center, or related roles preferred
Working Hours
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Flexible working hours depending on shift allocation
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Full-time role (5–6 working days per week)
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Remote or hybrid work options may be available based on project requirements
Knowledge, Skills, and Abilities
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Strong understanding of customer service principles
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Ability to quickly learn new AI-based platforms and tools
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Critical thinking and decision-making under pressure
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Team collaboration and adaptability in a fast-paced environment
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High attention to detail and accuracy in communication
Benefits
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Competitive salary package
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Performance-based incentives
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Remote work opportunities (role dependent)
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Training and development in AI tools and customer support systems
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Career growth opportunities within a fast-growing AI industry
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Supportive and collaborative work culture
Why Join
Join Fresher Jobs Hub and be part of an innovative journey in the AI industry. You will work with cutting-edge technologies, gain hands-on experience in customer support for AI products, and grow your career in a rapidly expanding sector that is shaping the future of work and communication.
How to Apply
Interested candidates can apply by sending their updated resume to the official recruitment email of Fresher Jobs Hub or through the company’s online application portal. Shortlisted candidates will be contacted for further assessment and interview rounds.