Job Summary
PrimeAssist Hub is seeking a proactive and customer-focused Online Customer Success Coordinator to join our dynamic remote team. In this role, you will be responsible for ensuring a seamless customer journey, fostering strong client relationships, and driving customer satisfaction and retention. You will act as the primary point of contact for customers, helping them maximize the value of our services while addressing their needs efficiently.
Key Responsibilities
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Serve as the main liaison between the company and customers through online channels (chat, email, and support platforms).
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Build and maintain strong, long-term customer relationships.
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Onboard new customers and guide them through product/service usage.
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Monitor customer engagement and proactively address potential issues.
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Resolve customer queries, complaints, and concerns in a timely manner.
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Collaborate with internal teams (sales, product, and technical support) to enhance customer experience.
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Track customer feedback and suggest improvements to products or services.
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Maintain accurate records of customer interactions and transactions.
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Ensure customer satisfaction targets and KPIs are consistently met.
Required Skills and Qualifications
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Bachelor’s degree in Business Administration, Communications, or a related field.
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Excellent written and verbal communication skills in English.
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Strong problem-solving and interpersonal skills.
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Proficiency in using CRM tools and customer support software.
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Ability to multitask, prioritize, and manage time effectively.
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Customer-centric mindset with a positive attitude.
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Comfortable working in a remote environment.
Experience
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1–3 years of experience in customer success, customer service, or a related role.
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Experience in online or remote customer handling is preferred.
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Familiarity with SaaS or digital service environments is an added advantage.
Working Hours
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Flexible remote working schedule.
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Availability to work in rotational shifts, including weekends if required.
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Standard workweek: 5 days, with 2 days off.
Knowledge, Skills, and Abilities
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Strong understanding of customer lifecycle and retention strategies.
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Ability to analyze customer data and derive actionable insights.
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High level of empathy and patience when dealing with customers.
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Tech-savvy with the ability to quickly learn new tools and systems.
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Strong organizational and documentation skills.
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Ability to work independently and as part of a team.
Benefits
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Competitive salary package.
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Work-from-home flexibility.
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Performance-based incentives and bonuses.
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Opportunities for career growth and professional development.
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Supportive and collaborative work environment.
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Paid time off and leave benefits.
Why Join PrimeAssist Hub?
At PrimeAssist Hub, we believe that our people are our greatest asset. You will be part of an innovative and fast-growing organization that values creativity, collaboration, and customer excellence. We provide a platform where your ideas are heard, your contributions are recognized, and your career growth is supported. Join us to make a meaningful impact while enjoying the flexibility of remote work.
How to Apply
Interested candidates can apply by submitting their updated resume along with a brief cover letter highlighting their relevant experience and skills. Shortlisted candidates will be contacted for further evaluation and interview processes.