Job Summary
The American Red Cross is seeking a detail-oriented and compassionate Part-Time Telehealth Appointment Scheduler to support virtual healthcare operations. In this role, you will be responsible for coordinating telehealth appointments, ensuring efficient scheduling processes, and delivering exceptional service to patients and healthcare professionals. This position plays a critical role in improving access to care by managing appointment logistics in a fast-paced, remote environment.
Key Responsibilities
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Schedule, reschedule, and cancel telehealth appointments in accordance with patient and provider availability
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Communicate with patients via phone, email, or online platforms to confirm appointments and provide necessary instructions
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Maintain accurate and up-to-date patient records within scheduling systems
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Coordinate with healthcare providers to optimize appointment flow and minimize scheduling conflicts
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Handle high volumes of inbound and outbound communications professionally and efficiently
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Verify patient information, insurance details, and appointment requirements
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Provide patients with clear guidance on telehealth access, technical setup, and pre-appointment procedures
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Ensure compliance with healthcare privacy regulations and organizational policies
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Identify scheduling inefficiencies and suggest improvements to workflow
Required Skills and Qualifications
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High school diploma or equivalent (Associate or Bachelor’s degree preferred)
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Strong verbal and written communication skills
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Excellent organizational and time management abilities
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Proficiency in Microsoft Office and scheduling software systems
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Ability to multitask and work in a fast-paced environment
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Customer service-oriented mindset with a high level of empathy and professionalism
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Basic understanding of telehealth platforms and digital tools
Experience
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Minimum of 1–2 years of experience in scheduling, customer service, or administrative support
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Prior experience in healthcare, telehealth, or medical office environments preferred
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Experience working in a remote or virtual setting is an advantage
Working Hours
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Part-time position (20–30 hours per week)
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Flexible scheduling may be available, including evenings or weekends based on operational needs
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Fully remote/work-from-home setup
Knowledge, Skills, and Abilities
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Familiarity with healthcare terminology and appointment workflows
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Ability to handle sensitive patient information with confidentiality and integrity
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Strong problem-solving skills and attention to detail
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Adaptability to changing schedules and priorities
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Ability to work independently with minimal supervision
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Technical aptitude to troubleshoot basic telehealth access issues
Benefits
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Competitive hourly pay
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Flexible work schedule
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Remote work opportunity
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Training and professional development support
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Opportunity to contribute to a mission-driven organization
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Access to employee wellness and support programs
Why Join
Joining the American Red Cross means becoming part of a globally recognized humanitarian organization dedicated to saving lives and supporting communities. This role offers the opportunity to make a meaningful impact by improving patient access to care through efficient telehealth services. You will work in a supportive, inclusive environment that values compassion, collaboration, and continuous growth.
How to Apply
Interested candidates can apply by submitting their updated resume along with a brief cover letter highlighting relevant experience. Applications should be submitted through the official American Red Cross careers portal or designated recruitment platform. Shortlisted candidates will be contacted for further assessment and interviews.