Job Summary
We are seeking a highly driven and experienced Senior Customer Success Manager – Strategic Tech to join Box’s dynamic team. In this role, you will be responsible for managing and growing relationships with high-value strategic technology clients, ensuring they achieve maximum value from Box’s cloud content management platform. You will act as a trusted advisor, aligning customer goals with product capabilities, driving adoption, and delivering measurable business outcomes. This position requires a strong blend of technical acumen, relationship management, and strategic thinking.
Key Responsibilities
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Manage a portfolio of strategic enterprise and technology-focused clients.
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Build strong, long-term relationships with key stakeholders and decision-makers.
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Drive customer onboarding, product adoption, and ongoing engagement strategies.
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Develop and execute customer success plans aligned with client business objectives.
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Identify opportunities for upselling, cross-selling, and account expansion.
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Monitor customer health metrics and proactively mitigate risks to retention.
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Collaborate with Sales, Product, and Support teams to ensure seamless customer experience.
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Serve as the voice of the customer, providing feedback to internal teams to influence product improvements.
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Deliver regular business reviews and performance insights to stakeholders.
Required Skills and Qualifications
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Bachelor’s degree in Business, Technology, or a related field.
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Proven experience in Customer Success, Account Management, or similar client-facing roles.
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Strong understanding of SaaS business models and cloud technologies.
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Excellent communication, presentation, and interpersonal skills.
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Ability to manage multiple complex accounts simultaneously.
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Strong analytical and problem-solving skills.
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Proficiency with CRM tools and customer success platforms.
Experience
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Minimum of 6–10 years of experience in Customer Success, preferably within SaaS or enterprise technology environments.
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Experience working with strategic or enterprise-level clients is highly preferred.
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Demonstrated track record of improving customer retention and driving revenue growth.
Working Hours
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Full-time position with standard business hours.
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Flexibility to accommodate global clients across different time zones.
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Hybrid or remote work options may be available depending on location and business needs.
Knowledge, Skills, and Abilities
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Deep understanding of customer lifecycle management.
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Ability to translate technical solutions into business value.
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Strong negotiation and influencing skills.
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High level of emotional intelligence and customer empathy.
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Ability to work independently and collaboratively in a fast-paced environment.
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Strategic mindset with attention to detail and execution excellence.
Benefits
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Competitive salary and performance-based incentives.
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Comprehensive health, dental, and vision insurance.
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Retirement savings plans.
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Paid time off and flexible work arrangements.
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Professional development and learning opportunities.
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Employee wellness programs.
Why Join
Joining Box means becoming part of a forward-thinking organization that is transforming how businesses manage and collaborate on content. You will have the opportunity to work with innovative technology, engage with top-tier clients, and contribute to impactful digital transformation initiatives. Box fosters a culture of collaboration, inclusivity, and continuous growth, making it an ideal place to advance your career.
How to Apply
Interested candidates can apply by submitting their updated resume along with a cover letter through the official Box careers portal or relevant job platforms. Ensure that your application highlights your experience in customer success, strategic account management, and SaaS environments. Shortlisted candidates will be contacted for further evaluation and interviews.