Job Summary

HR Talent Solutions is seeking a detail-oriented and patient-focused Virtual Intake Coordinator to support US-based telehealth clinics. In this remote role, you will be the first point of contact for patients accessing virtual healthcare services. You will ensure a smooth intake process by collecting patient information, verifying eligibility, scheduling appointments, and coordinating with clinical teams. This role is essential in delivering a seamless and compassionate digital healthcare experience.

Key Responsibilities

Serve as the primary virtual contact for incoming patient inquiries via phone, email, and secure messaging systems
Collect and accurately input patient demographic, medical, and insurance information into EHR/EMR systems
Verify insurance eligibility and benefits for telehealth consultations
Schedule, reschedule, and confirm virtual appointments with healthcare providers
Coordinate patient intake workflows and ensure all required documentation is completed prior to consultations
Communicate clearly with patients regarding appointment instructions, platform usage, and clinic policies
Escalate complex clinical or administrative issues to appropriate departments
Maintain strict confidentiality in compliance with HIPAA and data protection standards
Support clinical and administrative teams with documentation and workflow coordination

Required Skills and Qualifications

High school diploma required; Associate or Bachelor’s degree preferred
Prior experience in healthcare administration, medical office support, or call center environments
Strong knowledge of telehealth systems and virtual care workflows (preferred)
Proficiency in EHR/EMR platforms and digital scheduling tools
Excellent verbal and written communication skills in English
Strong attention to detail and organizational abilities
Ability to handle sensitive patient information with professionalism and discretion
Customer service-oriented mindset with empathy and patience

Experience

1–3 years of experience in healthcare intake, medical scheduling, or administrative support preferred
Experience in telehealth or remote healthcare operations is a strong advantage

Working Hours

Full-time remote position
Standard US clinic hours (may include rotating shifts depending on clinic needs)
Occasional weekend or evening coverage may be required

Knowledge, Skills, and Abilities

Understanding of US healthcare systems, insurance verification, and patient intake processes
Ability to multitask and manage high-volume patient interactions efficiently
Strong problem-solving and critical-thinking skills
Comfortable working in a fast-paced virtual healthcare environment
Proficiency with digital communication tools (Zoom, Microsoft Teams, CRM systems)
High level of accuracy in data entry and documentation
Ability to work independently in a remote setting

Benefits

Competitive salary package (based on experience)
Fully remote work opportunity
Paid training and onboarding support
Health and wellness benefits (where applicable)
Paid time off and holiday benefits
Career growth opportunities within healthcare operations
Supportive and collaborative virtual work environment

Why Join HR Talent Solutions

At HR Talent Solutions, we connect skilled professionals with meaningful roles in modern healthcare environments. You will be part of a mission-driven team helping improve patient access to care through innovative telehealth services. We value professionalism, empathy, and continuous learning, offering you the opportunity to grow in a rapidly evolving healthcare industry.

How to Apply

Interested candidates are invited to submit their updated resume along with a brief cover letter highlighting relevant experience in healthcare or virtual support roles. Applications can be sent via the HR Talent Solutions career portal or email (as specified in the job posting). Shortlisted candidates will be contacted for a virtual interview.

Virtual Intake Coordinator – US Telehealth Clinics

Job Description